Shipping Policy

Shipping Policy

Effective Date: 16 August 2026

At Culge Chicago, we are committed to delivering your order safely, securely, and within the estimated delivery timeframe. This Shipping Policy explains how your order is processed, dispatched, tracked, and delivered.

By placing an order on www.culgechicago.com, you agree to the terms outlined below.

1. Shipping Availability

Culge Chicago currently offers delivery across India.

We deliver to most serviceable residential and commercial addresses across India through our trusted third-party courier and logistics partners.

Delivery availability may vary depending on the location and serviceability of the destination PIN code.

2. Order Processing & Dispatch

Orders are generally processed after successful confirmation of payment.

Our standard processing time is:

- Order Processing: 1–2 business days
- Dispatch: Usually within 1–2 business days after order confirmation
- Estimated Delivery: Generally 3–7 business days after dispatch, depending on the delivery location

Orders placed on weekends or public holidays may be processed on the next business day.

During major sale events, festive periods, product launches, promotional campaigns, or periods of exceptionally high order volumes, dispatch and delivery may take longer than the standard timeframe.

Once your order has been dispatched, you will receive a confirmation through your registered email address and/or mobile number containing the relevant shipment and tracking information, where available.

3. Delivery Timelines

The estimated delivery timeline depends on your delivery address, courier serviceability, weather conditions, transportation availability, and other logistical factors.

Indicative delivery timelines are:

Location| Estimated Delivery
Metro Cities| 3–5 business days
Other Cities & Towns| 4–7 business days
Remote / Non-Serviceable or Extended Areas| 5–10 business days

These timelines are estimates only and are not guaranteed delivery dates.

Certain locations may require additional time due to courier availability, local restrictions, weather conditions, natural events, transportation disruptions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Any applicable shipping fee will depend on factors such as the order value, destination, promotional offers, and shipping arrangements applicable at the time of purchase.

From time to time, Culge Chicago may offer free shipping promotions or other shipping-related offers. Such offers will be subject to the terms communicated with the respective promotion.

5. Order Tracking

Once your order has been dispatched, you will receive shipment tracking details through your registered email address and/or mobile number.

You may use the tracking information provided to monitor the status of your shipment through the relevant courier partner.

Please allow some time for the tracking information to become active after dispatch.

If your tracking information has not been updated for a reasonable period, please contact our customer support team for assistance.

6. Delivery Attempts

Our logistics partners may make multiple delivery attempts if the recipient is unavailable.

Customers are requested to provide:

- A complete and accurate delivery address
- Correct PIN code
- Valid mobile number
- Any relevant landmark or delivery instructions

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect or incomplete, the customer cannot be contacted, or the customer refuses to accept the package without a valid reason, the courier partner may reattempt delivery or return the shipment to us.

Additional charges may apply for re-shipping an order that has been returned to us due to customer-related reasons.

7. Incorrect or Incomplete Address

Culge Chicago is not responsible for delays or failed deliveries resulting from an incorrect, incomplete, or inaccurate address or contact information provided by the customer at the time of placing the order.

Please carefully verify your shipping details before completing your purchase.

If you notice an error in your shipping address immediately after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch. However, once an order has been dispatched, we may not be able to modify the delivery address.

8. Delayed Delivery

Although we make every reasonable effort to ensure timely delivery, Culge Chicago cannot guarantee delivery on a specific date.

Delivery may be delayed due to circumstances including, but not limited to:

- Severe weather conditions
- Natural disasters
- Transportation disruptions
- Strikes or operational disruptions
- Government restrictions
- Festive or peak-season courier volumes
- Remote-area delivery limitations
- Courier partner delays
- Incorrect or incomplete address information
- Customer unavailability
- Unexpected logistical or operational circumstances

If your order is significantly delayed beyond the estimated delivery timeframe, please contact our customer support team and we will assist you in coordinating with the relevant logistics partner.

9. Damaged or Tampered Package

We take great care in packaging your Culge Chicago product before dispatch.

At the time of delivery, we strongly recommend checking the outer packaging for any visible signs of damage, tampering, or opening.

If the package appears visibly damaged or tampered with:

1. Please notify the delivery executive immediately.
2. Where possible, refuse acceptance of a visibly damaged or tampered shipment.
3. Contact Culge Chicago Customer Support as soon as possible.
4. Provide photographs and/or a clear unboxing video showing the package condition and the product received.

For damaged, defective, incorrect, or incomplete orders, please refer to our Return & Refund Policy for eligibility requirements and timelines.

10. Unboxing Video

For your protection and to help us investigate any shipping-related issue efficiently, we strongly recommend recording a continuous, clear unboxing video from the unopened package through the opening of the parcel and inspection of the product.

The video should clearly show:

- The shipping package
- Shipping label
- Any visible damage or tampering
- The opening of the package
- The product and its accessories
- Any defect, damage, or missing item

An unboxing video may be requested by Culge Chicago when investigating claims relating to damaged, missing, incorrect, or tampered products.

11. Missing, Incorrect or Damaged Products

If you receive:

- A damaged product
- A defective product
- An incorrect product
- A product with missing accessories or components
- A package containing fewer items than ordered

please contact our customer support team within the applicable period specified in our Return & Refund Policy.

Please retain the original packaging, shipping label, invoice, tags, accessories, and other materials until the issue has been resolved.

Claims may require photographs, videos, order details, and other information necessary for verification.

12. Failed or Returned Deliveries

If an order is returned to Culge Chicago by the courier because of:

- Incorrect or incomplete address
- Customer unavailability
- Repeated failed delivery attempts
- Refusal to accept the package
- Incorrect contact information
- Customer-requested refusal without a valid reason

the order may be treated as a Return to Origin (RTO).

If you require the order to be shipped again, additional shipping charges may apply.

For prepaid orders returned to us due to customer-related delivery issues, any eligible refund will be processed in accordance with our Return & Refund Policy, subject to applicable deductions, including shipping or return logistics costs where applicable.

13. Cash on Delivery Orders

If Cash on Delivery (COD) is offered for your order and is available for your PIN code, the applicable COD terms will be displayed during checkout.

COD availability may vary based on the delivery location, order value, product, and other operational considerations.

Culge Chicago reserves the right to restrict or discontinue COD availability for certain orders, locations, or customers where permitted.

14. Multiple Items in One Order

Where an order contains multiple products, Culge Chicago may, at its discretion, ship the products together or in separate shipments depending on product availability, warehouse location, packaging requirements, or logistics considerations.

If your order is shipped in multiple consignments, you may receive separate tracking details.

15. Pre-Order, Made-to-Order & Special Products

If Culge Chicago introduces pre-order, made-to-order, personalized, or specially produced products, the applicable dispatch and delivery timeline will be communicated on the relevant product page or at checkout.

Orders containing such products may have different processing and delivery timelines.

16. Delivery to Remote Locations

Orders addressed to remote, rural, island, or extended-service areas may require additional delivery time.

In certain locations where standard courier delivery is unavailable, Culge Chicago may contact the customer for an alternative serviceable address or delivery arrangement.

17. Delivery Confirmation

An order may be considered delivered once the courier partner records the shipment as successfully delivered to the shipping address provided by the customer.

If the tracking status shows "Delivered" but you have not received the package, please contact us promptly so that we can coordinate with the courier partner and investigate the shipment.

18. Force Majeure

Culge Chicago shall not be responsible for delays or failure to perform its shipping obligations caused by circumstances beyond our reasonable control, including natural disasters, floods, earthquakes, severe weather, epidemics, government restrictions, strikes, civil disturbances, transportation interruptions, courier disruptions, or other unforeseen events.

We will make reasonable efforts to keep customers informed where such circumstances materially affect their orders.

19. Change of Shipping Policy

Culge Chicago reserves the right to modify, update, or amend this Shipping Policy from time to time.

Any revised version will be published on this page with the updated effective date.

Customers are encouraged to review this page periodically for the latest information.

20. Contact Us

If you have any questions regarding your order, shipping, delivery, or tracking, please contact us through the contact details provided on our website.

Culge Chicago
Website: www.culgechicago.com

For order-related queries, please provide your Order ID, registered mobile number, and relevant shipment details so that our customer support team can assist you efficiently.

---

Important Note

The delivery timelines stated above are estimates and may vary depending on the destination and circumstances affecting the shipment. Culge Chicago will make reasonable efforts to ensure that orders are delivered within the estimated timeframe but does not guarantee a specific delivery date.

This Shipping Policy should be read together with Culge Chicago's Terms & Conditions, Privacy Policy, and Return & Refund Policy.