FAQs

To keep updated about new collections and re-stocks, subscribe on our website for regular email updates.

Our products are exclusive and subject to limited stock availability.

Culge Chicago currently does not provide customisation service yet, for any changes in the services available, subscribe to us on our website for regular email updates.

Culge Chiacago are crafted using top-notch quality PU, ensuring both durability and a luxurious look and feel.

To keep your bags and accessories clean, wipe them with a soft dry cloth. When they are not in use, store them in a protective dust bag provided with the purchase in a clean, cool and dry place.

All our materials are carefully crafted and sourced for their unique qualities. Any incidental marks, tonal changes and/or textural variances are part of the material’s natural characteristic and should not be considered as imperfections.

For more information on caring for your bag, please see our Product Care page.

Orders are confirmed once payment has been successfully completed. You will receive a confirmation email from Culge Chicago within 15 minutes to inform you that your order has been received. (Do ensure to check for the confirmation email that may have been directed to your junk folder).

Once an order has been successfully placed, an email containing the order details will be sent to your provided email address. Do check your junk folder as the email may be directed there. If you have not received your Order Confirmation, please check the email address entered. For further assistance, please WhatsApp our customer service.

Placing an item in your shopping bag does not guarantee that the item is reserved for you. If the product is no longer available, our website will alert you that the product is out of stock. Your order will only be confirmed after payment has been made.

Shipping? On us! Just sit back and relax.

Please go to Track My Order. You should be able to track the status of your shipment using your Order Number or Tracking ID provided to you after check out. For further assistance, please WhatsApp our customer service.

Please contact us immediately via e-mail culgeglobal@gmail.com or please WhatsApp our customer service. If you contact us within 30 minutes of placing your order we can cancel the order. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours

Kindly contact our Customer Care at culgeglobal@gmail.com or please WhatsApp our customer service. with the Order Number, Name and Email address for assistance.

Please contact our Customer Care at culgeglobal@gmail.com or please WhatsApp our customer service immediately with the following information:

• Your order number
• Images of the item(s) showing the overview and a close up of the issues.
• Description of the issues
  

Please see our Return & Exchange Page

Changed your mind? No worries. You can submit a return request within 7 days of receiving your bag, and we’ll happily process it. (But we’d love it if you ordered again – just saying!).

We do not offer a try-on option. However, if you are not satisfied with the product, you can return it within 7 days. Please ensure the bag is unused, has its original tags attached and is in its original condition.

Simply let us know, and we’ll swap it for a different style or color within 7 days!

Once you’ve placed your return request, we’ll arrange a pick-up within 24–48 hours. After we receive and inspect the bag, your refund will be processed within 7 business days.

We will send you a Razorpay link via SMS. Simply click the link and provide your bank details for a smooth and hassle-free refund process.

To check on your return status, Please go to Return/Exchange. Please put in a return request using your Order Number or Phone No/Email.
For further assistance, please WhatsApp our customer service.

• The refund process would take 3-7 working days.
• After your return request is approved, it takes up to 48-72 hours for us to arrange your return pick up.
• Once picked up, we will initiate your refund within next 48-72 hours and your refund will reflect in your original or chosen method of payment by obtaining return authorization via phone or email.
• We request you to be patient while we work to process your return request. Thank you.

A full list is available at the time of Check Out and prior to making payments for purchases. In case of COD, payments for purchases will be confirmed via call or SMS.
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard, you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.

If your payment has been declined, do kindly place a new order. We will not be able to reinstate an order once the payment has been declined.

On occasions, the financial institution may have declined your payment, do contact your bank directly to verify. Alternatively, you may try paying with another card.

If similar issues still persist after you have tried on the above suggestions, please WhatsApp our customer service for further assistance.

Culge Chicago does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to our payment gateway providers.

We currently offer a standard express delivery option with order tracking services.

*Please note that delivery may take longer during sale events or external circumstances like government restrictions during COVID19.

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, visit our website. Locate the Track Your Order in the footer and you will be navigated to the online tracking system of the designated courier company.

For further assistance, please WhatsApp our customer service.

Is there a guaranteed date which I can receive my order on time? Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 9.00 am – 7.00 pm from Monday –Sunday.

Miraggio is committed to delivering your order at the earliest in compliance with the rules and regulations of the authorities at the delivery destination. Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.

Incase of special deliveries, please WhatsApp our customer service., and we will try to process the order as per your requested delivery date.

Most of our delivery agents will make three attempts to deliver a parcel and they may require a signature upon delivery of the parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required.

The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the package after the delivery agent’s delivery attempt(s), the package will be returned to us.

Culge Chicago ships PAN India. *All orders purchased from Culge Chicago are shipped from our own or third-party warehouses/stores/offices.

In Case Of Missing Items: We prioritize ensuring your order reaches you in perfect condition. If however, an item is found missing from your package, we're here to assist you.To process your claim for a refund or replacement, please follow these steps:

1) Inform us about the missing item within 48 hours of receiving your package.
2)Share clear unboxing video showcasing the condition of the package upon arrival, including the opening process and contents received.

This video will help us investigate and resolve the issue swiftly. please note that claims submitted beyond the 48 hour timeframe or without an unboxing video may not be eligible for a refund or replacement.